Privacy Policy

For Luxenter SL, data protection is a top priority. We want to ensure that your privacy is protected at all times and that it remains so during your visit to www.luxentershop.com.

  1. General In principle, you can visit www.luxenter.com without transmitting any personal data. However, for the provision of individual services, it is necessary to process and use data relating to your person. As the operator of www.luxenter.com, Luxenter SL is therefore governed by the valid legal regulations relating to data protection, in particular the provisions of the Organic Law on Data Protection Royal Decree 1720/2007 (LOPD) published in the Official Gazette A-2008-979. Your data will only be collected, processed or used by us if you express your consent or if a legal requirement authorises us to process or use them. In this case, only data necessary for the execution and use of our services, or other data that you may voluntarily make available to us, will be collected, processed and used.
  2. What is meant by personal data? The data protection law of the Federal Republic of Germany describes personal data as individual information about a person and the material relations of a given natural person. This includes, in particular, data such as the name, address, date of birth, age, gender and e-mail address of the user.
  3. For what purpose do we collect, process and use personal data? To process orders, shipments and services. To process the payment process (in case of invoice or direct debit payment and also for the necessary creditworthiness check). To communicate with you about orders, products, services or marketing offers from LUXENTER. To update and maintain the data of our customers. For the technical optimization of our internet pages. To enable third parties to carry out technical or logistical services on our behalf, as well as other services.
  4. What information do we gather during this process? We only collect, store and process information that you enter in our online shop, as well as information that you transmit to us in any other way. You are free to choose not to provide certain information, which could, however, result in some of our offers, services or features not being available to you.
  5. You supply us with data every time: You fill out an order and send it off. You contact us by phone, email, fax or letter. You sign up for our newsletter. You can revoke your permission to use, process and transmit your data to third parties for marketing purposes at any time by sending an e-mail to privacidad@luxenter.com or by mail to the following address:

    Luxenter SL

    C/Pensamiento, nº27. Madrid 28020.

    Phone: (+34)910 780 980

    However, this does not apply to the data required to process your order. Once we have received your revocation, we will no longer use, process or transmit the data in question for any purpose other than processing your purchase, and we will stop sending you advertising.
  6. Transmission of personal data to third parties In order to be able to process your order optimally, we need to pass on your data to third parties. For example, in connection with the processing of the shipment, we need to provide this data to our logistics partner. Furthermore, for credit and identity checks, as well as solvency checks, in addition to making collections, we transmit your data to economic information services or debt collection companies. In this way we want to avoid difficulties in the payment process and prevent any resulting damage in advance.
  7. How long do we store the data? Only the time required to process our services or the time prescribed by legal obligations.
  8. How do we secure your data? We have implemented technical and organisational measures to protect your data against loss, manipulation or unauthorised access by third parties. We regularly update our security measures in line with continuous technological development. For our online shop and the transmission of the data you provide in it, including payment information, we encrypt the information using the so-called SSL (secure socket layer) procedure. This is currently the most common and secure procedure for data transmission on the Internet.
  9. Technical and statistical data If you visit our website, technical and statistical data related to visits to the LUXENTER online shop are automatically and immediately collected. This includes data such as IP address, browser type and operating system of the user. The date and time of your visit to the individual web pages is also included. This data is used for the continuous improvement of our Internet site and is evaluated anonymously, for strictly statistical purposes. For marketing and optimisation purposes, anonymous data is collected and analysed on the web pages of our online shop. On the basis of this data it is possible to create a user profile under a pseudonym. Cookies, i.e. small text files that are stored locally, also under a pseudonym, in the cache memory of the internet browser of the page visitor, can be used for this purpose. Cookies enable the recognition of the Internet browser. Without the authorization given especially by the user, the data are not used to identify the visitor of our online shop personally nor are they merged with the personal information of the bearer of the pseudonym. The collection and storage of data can be revoked at any time with future effect. This information is only collected for the purpose of data security and for the optimisation of our online offer. No further evaluation of the data is carried out, unless it is for statistical purposes, in which case the processing of the data is basically anonymous. Navigation profiles and similar person-related elements are also not created or processed.
  10. Cookies We use "cookies" (small text files, which are stored on your computer's hard drive) in order to facilitate your navigation. Only by means of these cookies, which are present in every session, can you view your shopping basket, regardless of which page you are on, and comfortably read how many items are in your basket and how much your current purchase amount is. If you do not wish to use cookies, we offer you the possibility to use the blocking option of your browser. Please note, however, that in this case you will no longer have the option of using the shopping cart.
  11. Where can you get information about the data that has been stored by us? You have the right to request information about your data stored by us. If your data is incorrect or was obtained illegally, we will correct it or block it and delete it. You can make use of this right at any time. For this reason, we ask you to inform us of any changes to your data. If you have any questions about data protection, please send us an e-mail to privacidad@luxenter.com or write to us at the following address:

    Luxenter SL

    C/Pensamiento, nº27. Madrid 28020.

    Phone: (+34)910 780 980