Orders and Payments

Orders and Payments

    • Each and every one of our jewels is carefully prepared in our facilities, so your order should arrive in perfect condition. If this is not the case, please, contact atclienteluxenter@luxenter.com
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    • If you have difficulty placing your order or browsing our website, please restart your browser. If the problems persist, contáctanos and our technical team will help you as soon as possible.
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    • Your purchase is special, that's why we make sure that the orders include 1 official box per item 1 Warranty Certificate for each silver item 1 Gift Bag per order 1 shipping box per order Documentation: Purchase Invoice and Order Summary form If you would like to receive each piece of jewellery individually packaged in a box, add our special gift option for only £2.95.
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    • Accepted payment methods are: Credit or debit card como VISA, MasterCard, American Express and other international cards PayPal, an international payment operator with which you can also pay by card, regardless of whether or not you have a PayPal account.
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    • If at the time of payment you experience any difficulty or error, please try the following: Use an alternative credit or debit card Use an alternative payment method to the one that is causing the problem Restart your browser and try again Delete cookies or clear your browser's cache and try again If the problems persist, contact con atclienteluxenter@luxenter.com
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    • Your card will be automatically charged when you process your order. This operation will be carried out through a secure server of THE COMPANY, which guarantees the confidentiality of the data provided by the client by means of encryption, avoiding its communication to third parties outside the legal relationship, in accordance with Law 15/99 on the Protection of Personal Data. The company may request the customer additional data to verify that the purchase has been made by the cardholder.